Volunteers have the right to:

1. A clear job description with an opportunity for individual design when possible.

2. Know who their supervisor is and be provided with strong, honest supervision.

3. Offer suggestions and receive feedback from their supervisor.

4. Written references upon request.

5. Know when and why their services may no longer be needed.

CONFIDENTIALITY

Due to the nature of our agency, volunteers may be privy to personal client information ordinarily reserved for staff. Therefore, volunteers are expected to uphold KRM’s Confidentiality Policy that states:

It is the policy of KRM to protect the confidentiality of all information concerning clients, employees, and internal affairs of the agency. All employees and volunteers must recognize the need for confidentiality when it exists and share in the responsibility to safeguard this information. Any information concerning a KRM client may only be released to that client or upon written authorization of the client. Information includes medical, personal, and financial. Staff or volunteers outside of the office will not discuss internal affairs. No information about KRM will be released without the permission of the sub-office director.

Volunteers are additionally to refrain from posting personal information or pictures of our clients on social media.

PERSONAL INVOLVEMENT WITH CLIENTS

If your volunteer position involves working directly with clients, it is important to maintain professional boundaries

Volunteer relationships with clients are considered professional. No volunteer will engage in a personal relationship during the first full year a client is eligible to receive services. This year is based on the arrival date in Kentucky. Contact outside the office will be limited to providing required services and addressing other case management issues such as Social Services, Social Security, medical appointments, and employment issues. Volunteers are not to accept gifts from refugee clients. The Volunteer Coordinator, along with the Sub-Office Director will address any perceived or actual conflict with this rule. Failure to comply will result in disciplinary action up to and including dismissal.

MEDIA RELATIONS

To ensure the confidentiality of our clients, and the quality and consistency of agency information in media sources, the following is our policy:

All media contacts are to be handled by the Executive or Sub-Office Director, or his or her designee, regardless of who the media representative is, whom he or she represents, or how seemingly innocuous the request. All press releases or other promotional materials must be approved by KRM’s Executive Director, or his or her designee, prior to dissemination. Failure to comply with this policy may result in removal from volunteer activities.

CODE OF CONDUCT ON SEXUAL EXPLOITATION

The signatory below understands and is in agreement with the content of this document. Specifically, the volunteer agrees not to exploit, abuse, or mistreat clients he/she will be working with and not to engage in a sexual relationship with any clients. The signatory also accepts that any report of a violation of this Code of Conduct will result in an immediate investigation and any breach will result in disciplinary action and dismissal of the offender.

ACCIDENT WAIVER AND RELEASE OF LIABILITY FORM

I hereby assume all the risks of participating in any/all activities associated with volunteering for Kentucky Refugee Ministries, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.

I certify that there are no health-related reasons or problems that preclude my participation in this activity.

I acknowledge that this Accident Waiver and Release of Liability Form is used by Kentucky Refugee Ministries to govern my actions and responsibilities at said activity.

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors as follows:

(A) I Waive, Release, and discharge Kentucky Refugee Ministries from any and all liability, including but not limited to: liability arising from the negligence or fault of the entities or persons released; for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity.

(B) Indemnify, hold harmless, and promise not to sue Kentucky Refugee Ministries or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise.

I acknowledge that Kentucky Refugee Ministries and their directors, officers, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.

I acknowledge that this activity may involve a test of a person's physical limits and carries with it the potential for death, serious injury, and property loss. The risks include, but are not limited to: those caused by terrain, facilities, temperature, weather, condition of participants, equipment, vehicular traffic, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity. These risks are not only inherent to participants, but are also present for volunteers.

I hereby consent to receive medical treatment that may be deemed advisable in the event of injury, accident, and/or illness during this activity.

The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

I certify that I have read this document and I fully understand its content. I am aware that this is a release of liability and a contract, and I sign it of my own free will.

DRIVERS LICENSE AND CAR INSURANCE

Volunteers participating in activities that include driving clients in their car must submit their Driver’s License and Car Insurance. Applicants may skip if they are not engaging in these capacities. If one does not submit these items now but wishes to later join a program that involves driving, they will be asked to submit them at that time.